 |
| | FAQFrequently Asked Questions  Do you have an Order Minimum? How can I place an order? How can I pay for my order? How much do you charge for Freight? Do you have a Showroom I can visit? Can I pick up my order? Can I contact someone if I have a question about an online order? Can I shop with you if I am not a Business customer? Is Australian Goods & Services Tax (GST) applicable to my order? I live in Australia, how quickly will I receive my order? I live outside of Australia, how quickly will I receive my order? How can I track my order? How often do you change your prices? Do you offer discounts for Business customers? Do you offer discounts for Aromatherapists, Natural Therapy Practitioners or Students? What is your Returns Policy? Current Promotions Please explain your Essential Oil Grades Do you have an Order Minimum?No. From July 2013, SEOC no longer has an order minimum. How can I place an order?
How can I pay for my order?
How much do you charge for Freight?Freight charges are not included in our prices. Or, our Customer Service team will provide a quote before confirming your phone or email order. Orders over AUD$1000 ex. GST will receive free freight when shipped to an Australian delivery address. SEOC reserves the right to select the freight carrier most appropriate to your delivery zone (additional charges may apply for special requests). Do you have a Showroom I can visit?SEOC no longer has a Showroom. Can I pick up my order?Unfortunately we are unable to offer a pick up option at this time. Can I contact someone if I have a question about an online order? Yes. Our Customer Service team is available to assist you during office hours (Mon-Fri 9am-5pm, excluding Public Holidays). Can I shop with you if I am not a Business customer?Yes. SEOC welcomes orders from Business and Personal-use shoppers. Is Australian Goods & Services Tax (GST) applicable to my order?GST of 10% will be applied to all orders shipped within Australia. I live in Australia, how quickly will I receive my order?Orders are processed according to the time & date we receive them. We currently require 5-6 business days (from receipt of your payment) to dispatch your goods. Once dispatched, please allow additional transport time from our warehouse to your area. Delivery time will vary subject to your location, order size and selected method of transport. For parcel delivery timeframes to your area please check with our Customer Service team or your local Post Office. Tip: If your parcel does not arrive within the expected time frame, please alert our Customer Service Team so we can track your delivery. I live outside of Australia, how quickly will I receive my order?Export orders will have delivery times estimated at the time of ordering. We will always aim to meet your requirements for delivery. *PLEASE NOTE* Certified Organic Base Products are not available to purchase for international customers. How Can I Track my Order?Locate the tracking number in the comments of your Tax Invoice. Track Prefix UEA - Australia Post e-Parcel http://auspost.com.au/track/ (include all characters in tracking, e.g. UEA34773) Track Prefix CVY - Star Track Express http://www.startrack.com.au/ (include all characters in tracking e.g. CVY11657) Track Prefix DF - Direct Freight http://www.directfreight.com.au/ (only use numbers in tracking, exclude DF e.g. 2325568897741) If you have any questions please contact our Customer Service Team sales@seoc.com.au How often do you change your prices?SEOC's pricing structure is based on fluctuating market prices and volumes purchased. Do you offer discounts for Business customers?Yes. In July 2013, we introduced a new discounting structure for Business customers. (This replaces all previous discounts offered.) Activate your discount by contacting us for an Application Form. Do you offer discounts for Aromatherapists, Natural Therapy Practitioners or Students?Yes. In July 2013, we introduced a new discounting structure for Aromatherapists, Natural Therapy Practitioners and Students. (This replaces all previous discounts offered.) Activate your discount by contacting us for an Application Form. These discounts are available to Australian customers only. What is your Returns Policy?Current PromotionsSEOC Today's Free Sample program enables you to choose from a selection of free products EVERY time you place an order. - Choose 1 Free Sample when your Order is <$200 or - Choose 3 Free Samples when your Order is >$200. Note: We always aim to provide you with your chosen Free Sample. However, due to the popularity of some items we occasionally run out. If this should occur, our team will choose an alternative Free Sample to include with your order. We apologise if this causes any inconvenience. SEOC's comprehensive range of essential oils offers grades of oil to suit all purchasing philosophies, needs and budgets. To assist you in selecting the right essential oils that best suit your requirements, we have classified each of the oils in our range with our own rating system. µµµµµµ100% Pure Essential Oils - Certified Organic µµµµµ 100% Pure Essential Oils - Conventional µµµµ1/2 100% Pure Essential Oils - Blended Origin µµµµ Essential Oils - Blended Natural µµµ Essential Oils - Premium Commercial µ Commercial Oils |
