Sydney Essential Oil Co. Home
 
 
HELP YOU NEED
 
In this section you will find answers to some of the most Frequently Asked Questions relating to our service and products.
 
Our service philosophy is based on enhancing our relationship with you. We always aim to provide accurate, helpful information that will enable you to make an informed choice about the products and services we offer.
 
We have a highly trained team of Customer Service Representatives and Management who are available to you during business hours. Alternatively, if you don't have the opportunity to speak with us personally, we hope you find this section of our website helpful.
 
If you can’t find the answer to your question, please email us your enquiry and we will get back to you within 1-business day with a response.

FAQ

 
Frequently Asked Questions
 
Slider we help
 
 

Do you have an Order Minimum?

No. From July 2013, SEOC no longer has an order minimum.

How can I place an order?


Online

Our online shop is always open. 
 

Phone

Customer Service during office hours, Monday-Friday 9.00am to 5.00pm
Within Australia: 02 9565 2828
Outside Australia: +61 2 9565 2828

Email

sales@seoc.com.au , or directly to your sales representative.
SECURITY NOTE: Do not email your credit card details, instead please indicate the best contact number for us to call to arrange payment.

Fax

Within Australia: Toll-free fax no. 1300 554 615
Outside Australia: +61 2 9519 8009

 

How can I pay for my order?

 

Credit Card

Visa, MasterCard and American Express

Cheque or Money Order

Payable to: Sydney Essential Oil Co. Pty Ltd.
Post to: PO Box 226 St Peters, NSW 2044.
Attention to: Customer Service Dept.

Direct Deposit

BSB: 063-616
A/C No.: 10520883
A/C Name: SEOC HOLDINGS Pty Ltd

BPay

SEOC's Biller Code is: 686469
Reference no.: Your Order Number

 

How much do you charge for Freight?

Freight charges are not included in our prices.
Freight charges are based on the weight and/or cubic size, type of goods (eg DG), destination and transport method of your order.

Our Online shop offers a flat rate of $15 freight to anywhere in Australia.
Please note: some large items will incur a freight loading as stated in the product description.

Or, our Customer Service team will provide a quote before confirming your phone or email order.
SEOC reserves the right to select the freight carrier most appropriate to your delivery zone.

Orders over AUD$1000 ex. GST will receive free freight when shipped to an Australian delivery address. SEOC reserves the right to select the freight carrier most appropriate to your delivery zone (additional charges may apply for special requests).

Do you have a Showroom I can visit?

SEOC no longer has a Showroom.
However, you are welcome to contact our Sales Manager to arrange an appointment to discuss your requirements.

Can I pick up my order?

Yes. Nominate Pick-up at the time of order placement.
Orders can be collected during office hours (Mon-Fri 9am-5pm, excluding Public Holidays).
When your order is ready, we will email you a copy of your invoice to confirm goods are ready for collection.
You will be required to bring ID and a printed copy of the invoice with you as confirmation.

Can I contact someone if I have a question about an online order?

Yes. Our Customer Service team is available to assist you during office hours (Mon-Fri 9am-5pm, excluding Public Holidays).

Can I shop with you if I am not a Business customer?

Yes. SEOC welcomes orders from Business and Personal-use shoppers.

Is Australian Goods & Services Tax (GST) applicable to my order?

GST of 10% will be applied to all orders shipped within Australia.
Orders shipped outside of Australia will be exempt of GST.

I live in Australia, how quickly will I receive my order?

 
Orders are processed according to the time & date we receive them.

We currently require 5-6 business days (from receipt of your payment) to dispatch your goods. 

Once dispatched, please allow additional transport time from our Sydney warehouse to your area. Delivery time will vary subject to your location, order size and selected method of transport. For parcel delivery timeframes to your area please check with our Customer Service team or your local Post Office.

Tip: If your parcel does not arrive within the expected time frame, please alert our Customer Service Team so we can track your delivery.

I live outside of Australia, how quickly will I receive my order?

Export orders will have delivery times estimated at the time of ordering. We will always aim to meet your requirements for delivery.

*PLEASE NOTE* Certified Organic Base Products are not available to purchase for international customers.

How Can I Track my Order?

 
Locate the tracking number in the comments of your Tax Invoice.    

Track Prefix UEA - Australia Post e-Parcel http://auspost.com.au/track/ (include all characters in tracking, e.g. UEA34773)   
Track Prefix CVY - Star Track Express http://www.startrack.com.au/ (include all characters in tracking e.g. CVY11657)   
Track Prefix DF - Direct Freight http://www.directfreight.com.au/ (only use numbers in tracking, exclude DF e.g. 2325568897741)

If you have any questions please contact our Customer Service Team sales@seoc.com.au 
 

How often do you change your prices?

SEOC's pricing structure is based on fluctuating market prices and volumes purchased.
We update our pricing twice each year.
SEOC endeavours to hold prices until the next published price list. However, we reserve the right to make changes without notice.

Do you offer discounts for Business customers?

Yes. In July 2013, we introduced a new discounting structure for Business customers. (This replaces all previous discounts offered.)
Please ask us for our B2B Price List, or request a quotation.
You will be required to provide us your ABN no. and an indication of the nature of your business.

Activate your discount by contacting us for an Application Form.
Once approved, B2B pricing will automatically be applied to all future orders.
You will also be provided a unique log-in for online shopping.

Do you offer discounts for Aromatherapists, Natural Therapy Practitioners or Students?

Yes. In July 2013, we introduced a new discounting structure for Aromatherapists, Natural Therapy Practitioners and Students. (This replaces all previous discounts offered.)
Please ask us for our B2B Price List, or request a quotation.
You will be required to provide us with verification of your qualification and/or official statement of attendance from your college.

Activate your discount by contacting us for an Application Form.
Once approved, B2B pricing will automatically be applied to all future orders.
You will also be provided a unique log-in for online shopping.

These discounts are available to Australian customers only.

What is your Returns Policy?

Click here.

Current Promotions


SEOC Today's Free Sample program enables you to choose from a selection of free products EVERY time you place an order. 

Choose 1 Free Sample when your Order is <$200 
or 
Choose 3 Free Samples when your Order is >$200. 

Note: We always aim to provide you with your chosen Free Sample. However, due to the popularity of some items we occasionally run out. If this should occur, our team will choose an alternative Free Sample to include with your order. We apologise if this causes any inconvenience.

Please explain your Essential Oil Grades
 
SEOC's comprehensive range of essential oils offers grades of oil to suit all purchasing philosophies, needs and budgets. To assist you in selecting the right essential oils that best suit your requirements, we have classified each of the oils in our range with our own rating system.
 
 
 
 
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