PRODUCT EXCHANGE & RETURNS
The Customer must notify the Supplier (Sydney Essential Oil Co. Pty Ltd) in writing within 14 days of receipt of Goods with any defects, non-conformance to specification or errors in the processing of the Customer's order leading to a request for Goods exchange or Goods return.
Authorisation to return Goods must be obtained prior to the return of any Goods. Exchange, return and/or refund of Goods is at the discretion of SEOC.
Contact Customer Service Dept. on 02 9565 2828 or email@example.com for a Return Authority Form.
Exchange, return and/or refund of Goods will be assessed on;
When you purchase the SEOC Essential Oils by the SEOC Essential Oil Grading system, we guarantee that each Oil is as it's declared. Any fault that is demonstrated by a Customer, when verified by the SEOC as faulty, will constitute grounds for the Customer to receive a refund from SEOC. Any additional costs incurred in handling and transportation of goods shall be as pre-agreed by the Customer with SEOC.Click here for SEOC Quality Assurance.