The Customer must notify the Supplier (Sydney Essential Oil Co. Pty Ltd) in writing within 14 days of receipt of Goods with any defects, non-conformance to specification or errors in the processing of the Customer's order leading to a request for Goods exchange or Goods return.

Authorisation to return Goods must be obtained prior to the return of any Goods. Exchange, return and/or refund of Goods is at the discretion of SEOC.

Contact Customer Service Dept. on 02 9565 2828 or sales@seoc.com.au for a Return Authority Form.

Exchange, return and/or refund of Goods will be assessed on;

• Goods conformance to SEOC's product specification,
• Written order confirmation / purchase order by the Customer,
• Processing error by SEOC, or
• Goods damaged whilst in transit to the Customer.

MONEY-BACK GUARANTEE

When you purchase the SEOC Essential Oils by the SEOC Essential Oil Grading system, we guarantee that each Oil is as it's declared. Any fault that is demonstrated by a Customer, when verified by the SEOC as faulty, will constitute grounds for the Customer to receive a refund from SEOC. Any additional costs incurred in handling and transportation of goods shall be as pre-agreed by the Customer with SEOC.

Click here for SEOC Quality Assurance.