RETURNS

Before retuning goods;

Please contact our Customer Service Dept. on 03 9709 4880 or sales@seoc.com.au for a Return Authority.

Click here for full Terms & Conditions of Sale or refer to SEOC Price List.

PRODUCT EXCHANGE & RETURNS

The Customer must notify the Supplier (Sydney Essential Oil Co. Pty Ltd) in writing within 48 hours of receipt of Goods with any defects, non-conformance to specification, items stated on invoice not received or errors in the processing of the Customer's order leading to a request for Goods exchange or Goods return.

Authorisation to return Goods must be obtained prior to the return of any Goods. Exchange, return and/or refund of Goods is at the discretion of SEOC.

Contact Customer Service Dept. on 03 9709 4880 or sales@seoc.com.au for a Return Authority.

Exchange, return and/or refund of Goods will be assessed on;

Goods conformance to SEOC's product specification,
Written order confirmation / purchase order by the Customer,
Processing error by SEOC, or
Goods damaged whilst in transit to the Customer.

Goods returned for change of mind are to be determined at SEOC's discretion and will be subject to condition of goods upon return. Any returns authorized for this reason will be at customers own postage expense.

MONEY-BACK GUARANTEE

When you purchase the SEOC Essential Oils by the SEOC Essential Oil Grading system, we guarantee that each Oil is as it's declared. Any fault that is demonstrated by a Customer, when verified by the SEOC as faulty, will constitute grounds for the Customer to receive a refund from SEOC. Any additional costs incurred in handling and transportation of goods shall be as pre-agreed by the Customer with SEOC.

Click here for SEOC Quality Assurance.